FAQ

Frequently Asked Questions

Orders

Can I change or cancel my order?

Orders may be cancelled within 1 hour of being placed. After this time, your order may already be in processing and changes cannot be guaranteed.

If you need to make changes, please contact us as soon as possible at info@labohini.com.

Can I change my delivery address?

Yes, provided your order has not yet entered processing.

Will I receive an order confirmation?

Yes. Once your order is placed, you'll receive an order confirmation email. When your order ships, we'll send you another email with tracking information.

Shipping

Where do you ship?

We currently ship worldwide.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the products in your order.

We occasionally offer free shipping promotions, including free shipping on qualifying orders over €499.

How long does delivery take?

Orders are typically processed within 2–4 business days.

Most deliveries arrive within 10–40 business days, depending on your location and the shipping method.

Delivery times are estimates and may vary during busy periods.

Can my order arrive in multiple packages?

Yes. If your order contains products from different suppliers or warehouses, it may arrive in separate shipments.

Will I receive tracking information?

Yes. Every order includes tracking. Once your order has been dispatched, you'll receive an email containing your tracking details.

Please allow up to 48 hours for tracking information to become active.

Returns & Refunds

Can I return my order?

Yes. You may request a return within 14 days of receiving your order.

Returned items must be unused, uninstalled and in their original packaging.

Who pays for return shipping?

Unless your item is damaged, defective or incorrect, return shipping costs are the responsibility of the customer.

How long do refunds take?

Once your return has been received and inspected, approved refunds are processed within 14 days to your original payment method unless you choose store credit.

What items cannot be returned?

Returns are not accepted for:

Clearance or final sale items
Customized or made-to-order products
Used or installed products
Products returned without their original packaging

Products

Why does my product look slightly different from the photos?

Many of our products feature natural materials such as stone, wood or rattan.

Natural variations in colour, grain, texture and pattern make every piece unique and are not considered defects.

Should I inspect my product before installation?

Yes.

Please inspect your order carefully before installing it. If you notice any issues, contact us immediately so we can help resolve them.

Damaged Orders

My item arrived damaged. What should I do?

Please contact info@labohini.com as soon as possible.

To help us process your claim quickly, please include:

Photos of the product
Photos of the packaging
A photo of the shipping label
A brief description of the issue

What if I received the wrong item?

What if my package is lost?

If you believe your package has been lost, contact us and we'll investigate the shipment with the carrier before arranging an appropriate solution.

Payments

What payment methods do you accept?

We accept the payment methods displayed at checkout, including major credit and debit cards as well as other secure payment options available in your region.

All payments are processed securely.

Need More Help?

If you can't find the answer you're looking for, our team is here to help.

Email: info@labohini.com

We aim to respond as quickly as possible.