Returns & Refund Policy

Last updated: July 2026

At La Bohini, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. 14-Day Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all accessories and documentation.

  • Not have been installed, assembled or modified.

  • Be accompanied by proof of purchase.

To start a return, please contact us at info@labohini.com. Returns sent without prior authorization may be refused.

2. Return Shipping

Unless the item is faulty, damaged or incorrectly supplied, customers are responsible for return shipping costs.

For your protection, we recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

3. Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items.

  • Customized or made-to-order products.

  • Items that have been used, installed, assembled or damaged after delivery.

  • Items returned without their original packaging or missing components.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at info@labohini.com so we can resolve the issue quickly.

To help us process your claim, please include:

  • Photos of the damaged product.

  • Photos of the original packaging.

  • A photo of the shipping label.

  • A brief description of the issue.

We recommend reporting transport damage within 48 hours of delivery, as this helps us investigate claims with the shipping carrier as efficiently as possible.

Where a claim is approved, we will arrange an appropriate solution, which may include a replacement, store credit or a full refund.

5. Please Inspect Before Installation

Please inspect your order carefully upon delivery before installing or using the product.

Products that have been installed are considered accepted unless a manufacturing defect is identified.

6. Natural Material Variations

Many of our products are crafted using natural materials such as stone, wood, rattan or similar materials.

Natural variations in color, texture, grain, pattern or finish are part of the character of these materials and are not considered defects.

7. Lost Packages

If your package appears to be lost during transit, please contact us.

We will investigate the shipment with the courier before arranging a replacement or refund where appropriate.

If tracking shows that a package has been delivered but you believe it has not been received, we will work with you and the courier to investigate the delivery before determining the appropriate resolution.

8. Missing Items

If any items are missing from your order, please notify us within 7 days of delivery so we can investigate and resolve the issue promptly.

9. Cancellations & Order Changes

Orders may be cancelled within 1 hour of being placed.

After this time, your order may already be in processing and cancellation cannot be guaranteed.

Shipping address changes or order modifications can only be made before the order has entered processing.

10. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed within 14 days using your original payment method, unless you choose to receive store credit instead.

Original shipping charges and any expedited shipping services are non-refundable unless required by law.

If a returned item is received damaged due to inadequate packaging, is missing parts, or shows signs of use beyond what is necessary to inspect it, we may reduce the refund amount or decline the return where permitted by applicable law.

11. Refused Deliveries

If a delivery is refused without first contacting us, any return shipping charges, carrier fees or other recoverable costs incurred by La Bohini may be deducted from your refund where permitted by applicable law.

12. Shipping Delays

While we work hard to deliver every order on time, we cannot be held responsible for delays caused by shipping carriers, customs procedures, severe weather, strikes or other events beyond our reasonable control.

13. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order cannot be delivered, any additional shipping or return costs may be the responsibility of the customer.

14. Fraud Prevention

To protect our customers and business, La Bohini reserves the right to investigate suspicious return requests and contest fraudulent chargebacks using available evidence, including order information, delivery confirmation, tracking records and customer correspondence.

This does not affect your statutory consumer rights.

15. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: info@labohini.com

We'll be happy to assist you.